uubet Privacy Policy

1. Personal Information We Collect

To provide safe and responsible online betting services, uubet collects various categories of personal information from users. This collection occurs either directly when you register an account, or automatically while you use our platform.

Information you provide directly:

• Full name as stated on your identification card or MyKad
• Identification card number (MyKad) or passport for identity verification purposes
• Date of birth — to confirm you are 21 years of age or older as required by our international licence
• An active email address and mobile phone number
• E-wallet or banking account information required for deposit and withdrawal transactions
• Account password in encrypted form

Information collected automatically:

• IP address and the type of device or web browser used
• Activity log data during game sessions — including games played, bet amounts and session duration
• Cookie data and session tokens to maintain your login status
• Financial transaction records including deposits, withdrawals and bonus usage

2. How We Use Your Information

Personal information collected is used for legitimate purposes limited to the operational needs of the platform only. uubet does not use your data beyond the scope stated below:

• Verifying your identity during registration and KYC (Know Your Customer) account reviews
• Processing your deposits and withdrawals securely and in a timely manner
• Managing your bonuses including the 120% welcome bonus of up to RM888
• Providing effective customer support via live chat and email
• Detecting and preventing fraud, money laundering and suspicious activity
• Complying with legal obligations under our international licence
• Sending important notifications relating to your account, promotions and service updates
• Improving platform quality through aggregated and anonymised usage pattern analysis

We only send you marketing communications if you have given explicit consent during registration. You may withdraw that consent at any time through your account settings or by contacting our customer support.

3. Disclosure of Information to Third Parties

uubet takes a very careful approach to sharing your personal information. We do not sell or rent your data to any third party. However, there are certain situations that require us to share information with trusted parties:

Legitimate service providers:

• Payment processors such as e-wallet providers, banks and cryptocurrency platforms used to process your financial transactions
• Gaming technology providers that supply the online slots, live casino and sports betting platform — who are bound by strict confidentiality agreements
• Third-party identity verification services used for the KYC process

Legal and regulatory requirements:

• uubet may disclose your information to competent authorities when required by law, court order or relevant regulatory bodies
• In cases of suspected fraud or illegal activity under investigation, relevant information may be shared with enforcement agencies

4. Data Security Measures

The security of your personal information is a technical priority we take seriously. uubet implements multiple layers of protection to ensure your data cannot be accessed, modified or stolen by unauthorised parties.

• SSL/TLS encryption for all communications between your device and our servers
• Passwords are stored using strong hashing techniques — we ourselves cannot view your account password
• Two-factor authentication (2FA) is available as an additional security layer for your account
• 24/7 server monitoring to detect any intrusion attempts or suspicious access
• Regular security audits by independent third parties
• Strict internal access controls — only authorised staff may access player data

While we take all reasonable steps, no system can be guaranteed 100% secure. Should any data breach occur that affects your information, we will notify you within a reasonable timeframe and take immediate remedial action.

5. Cookies and Tracking Technologies

uubet uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions correctly.

Types of cookies we use:

• Essential Cookies: Required for the platform to function — including login session cookies and CSRF security cookies. These cookies cannot be disabled.
• Functional Cookies: Store your preferences such as display language and personal settings for future sessions.
• Analytics Cookies: Help us understand how players use the platform — this data is collected in aggregated and anonymised form.

You may manage or disable non-essential cookies through your web browser settings. However, disabling certain cookies may affect some functions of the uubet platform.

6. Your Rights as a User

uubet recognises and respects your rights regarding your personal information. You have the following rights, which you may exercise at any time:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Rectification: You may ask us to update or correct information that is inaccurate or out of date.
• Right of Erasure: In certain circumstances, you may request that we delete your personal information — subject to applicable legal and regulatory obligations.
• Right to Restrict Processing: You may ask us to limit how we process your data in certain situations.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform.

To exercise any of the above rights, please contact our support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe.

7. Data Retention Period

uubet only retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable laws and regulations.

• Active account data is retained for the entire period your account remains active and in use
• Financial transaction records are retained in accordance with minimum licensing and anti-money laundering requirements
• Identity verification (KYC) data is retained for as long as required by relevant authorities
• Following account closure, personal data no longer needed for legal purposes will be deleted within the stipulated timeframe

Data that has passed its retention period or is no longer needed will be securely and permanently deleted or anonymised.

8. Changes to This Privacy Policy

uubet reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new service features. Any material changes will be communicated to you via:

• A notification in your account upon your next login
• An email to your registered email address
• A prominent notice displayed on the uubet.best homepage

The "Updated" date at the top of this document indicates when the latest version of this Privacy Policy takes effect. Your continued use of the uubet platform after changes take effect constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

9. How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week in Malay and English via the uubet.best platform
• Support Email: [email protected]

Our team will endeavour to address your privacy enquiries promptly and within a reasonable timeframe. For requests relating to data deletion or user rights, please clearly state the type of request so we can process it more efficiently.